These Terms and Conditions ("Terms") govern your access to and use of the website located at matrix-escape.net ("Site") and all related products, services, and subscriptions (collectively, the "Services") operated by Matrix Escape Ltd. ("we", "us", or "our").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must not use the Services.
Operator Information
Matrix Escape Ltd.
Registered in Bulgaria
Address: ul. Konarevo 30, 2770 Bansko, Bulgaria
UIC (Unified Identification Code): 208633740
Email: admin@matrix-escape.net
1. Services Overview
Matrix Escape Ltd. provides two categories of Services. First, we provide software-based technical-analysis tools and indicators designed for use on TradingView, including the Matrix Escape Indicator, AMD Cycles Indicator, SMT Indicator, and All-in-One Bundle. Second, we provide Agent Smith, an automated gold-trading strategy whose trades and trade parameters are made available through a third-party broker's copy-trading platform.
Agent Smith is not a TradingView indicator. After you independently open and fund an account with the applicable broker, you may choose to connect that account to Agent Smith. If you enable copying, the broker's platform may automatically reproduce the strategy's entries, position sizes, stop settings, and exits in your account, adjusted according to your account configuration and the broker's execution. Matrix Escape supplies and operates the strategy and its trade signals, but it is not the broker, does not open or administer your broker account, does not execute trades as broker, and does not hold or process your deposits or withdrawals. The separate broker relationship is explained in Section 11.
For the copy-trading functionality, Matrix Escape's role is to supply Agent Smith's strategy signals to the broker's platform. The broker independently establishes and administers all platform and copy-trading rules, including client eligibility, available instruments, account types, leverage and margin requirements, permitted copy modes, multiplier and stop-setting behaviour, minimum funding, pricing, order-routing and execution rules, fee calculation and collection, suspension or termination, and the process for starting, pausing, or stopping a copy. We do not control those rules or how the broker applies them to your account, and they may change under the Broker Agreement.
Our indicators and general website content are provided for informational and educational purposes. They are not personalised investment advice or a recommendation tailored to your circumstances. Agent Smith generates trades that may be copied automatically in your broker account after you choose to enable and configure copying. We do not guarantee profits, trading outcomes, or the accuracy or availability of any indicator, signal, or strategy. You decide whether the Services and any copy-trading arrangement are appropriate for you.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
3. Account and Authentication
Access to certain features requires email-based authentication. When you sign in, we send a one-time verification code to the email address you provide. You are responsible for maintaining the security of your email account and for any activity that occurs under your account.
You agree to provide accurate, current, and complete information and to promptly notify us of any unauthorized access or use of your account.
4. Subscriptions and Payments
4.1 Payment Processor
All payments are processed securely by Stripe, Inc. ("Stripe"). We do not store, process, or have direct access to your full credit card numbers or payment credentials. By making a purchase, you also agree to Stripe's Terms of Service and Privacy Policy.
4.2 Subscription Plans
We offer monthly and yearly subscription plans. All prices are listed in Euros (EUR) and are inclusive of any applicable taxes unless stated otherwise. Prices may vary based on promotional tiers and are subject to change. Any price changes will not affect existing active subscriptions until their next renewal.
4.3 Recurring Billing
Monthly subscriptions renew automatically each month. Yearly subscriptions renew annually. You will be charged on the same date each billing cycle. If payment fails, your subscription may be suspended or canceled.
4.4 Right of Withdrawal - Digital Content Waiver
Under EU Directive 2011/83/EU, consumers have a 14-day right of withdrawal for online purchases. However, by completing a purchase of our digital Services, you expressly consent to immediate access to the digital content and acknowledge that you thereby lose your 14-day right of withdrawal. You confirm this consent during the checkout process.
4.5 Cancellation
You may cancel your subscription at any time through the Stripe billing portal accessible from your profile page. Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are issued for unused portions of a billing period.
4.6 Refund Policy
Due to the digital nature of our products and the withdrawal waiver described in Section 4.4, all sales are final once access has been granted. We do not offer refunds once a subscription period has begun. If you experience technical issues preventing you from using the Services, please contact us at admin@matrix-escape.net and we will work to resolve the issue.
4.7 Chargebacks and Payment Abuse
We reserve the right to immediately suspend or terminate accounts involved in fraudulent chargebacks, disputed payments made in bad faith, or any other abuse of payment systems. If you believe a charge was made in error, please contact us at admin@matrix-escape.net before initiating a dispute with your bank.
5. Promotional Offers
We may from time to time offer limited-time promotions, discounts, or special pricing (including tiered early-adopter pricing). Promotional offers are subject to specific terms stated at the time of the offer, have limited availability, and may be withdrawn at any time without prior notice.
6. Newsletter and Email Communications
We offer an optional email newsletter. Subscription to the newsletter is entirely voluntary. You may subscribe by entering your email address in the designated form on our Site. We will only send newsletter communications to users who have explicitly opted in by submitting their email address themselves.
You may unsubscribe from the newsletter at any time by clicking the "unsubscribe" link included in every newsletter email or by contacting us at admin@matrix-escape.net.
We do not sell, rent, or share your email address with third parties for their marketing purposes. For details on how we handle newsletter data, see our Privacy Policy.
7. Intellectual Property
All content, code, indicators, designs, logos, text, and other materials on the Site and within our products are the exclusive property of Matrix Escape Ltd. and are protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on our products without our prior written consent.
Your subscription grants you a non-exclusive, non-transferable, revocable license to use the indicator(s) for your personal trading purposes only. You may not use the Services for commercial redistribution, signal services, copy-trading services, or reselling access in any form. Sharing, redistributing, or reselling access to the indicators is strictly prohibited and will result in immediate termination of your subscription without refund.
8. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose
- Attempt to reverse-engineer, decompile, or extract the source code of our indicators
- Share your account credentials or subscription access with third parties
- Use the indicators to operate a signal service, copy-trading service, or any commercial redistribution
- Interfere with or disrupt the Services, servers, or connected networks
- Use automated systems, bots, or scripts to access the Services without our permission
- Misrepresent your identity or affiliation with any person or entity
- Circumvent or attempt to circumvent any access restrictions or security measures
- Use the Services to engage in any form of fraud, abuse, or unauthorized activity
9. Termination
We reserve the right to suspend or terminate your access to the Services, without prior notice and, where applicable, without refund, if we reasonably believe you have violated these Terms, engaged in fraudulent or abusive activity, or otherwise acted in a manner harmful to us or other users.
Upon termination, your license to use the indicators is immediately revoked. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) shall remain in effect.
10. Risk Disclaimer
Trading financial instruments carries a high level of risk and may not be suitable for all investors. You could lose some or all of your invested capital. Our indicators are tools that assist with technical analysis; they do not guarantee profits or prevent losses. Past indicator performance is not indicative of future results.
We are not your broker and do not provide personalised advice based on your financial circumstances. General descriptions of Agent Smith, its settings, and its historical or simulated performance are not an assessment that the strategy is suitable for you. You are responsible for evaluating the risks and merits of copying or making any trade and should seek independent professional advice if needed.
Copy trading carries significant risk of losing money, including the possible loss of your entire deposit. If you choose to copy any strategy, automated system, bot, or third-party trading activity referenced through our Services, you do so entirely at your own risk. The full responsibility for enabling, disabling, configuring, funding, monitoring, or continuing any copy-trading setup remains with you. Any results, statistics, backtests, live performance, or examples shown on the Site are based on past periods only and do not guarantee, predict, or imply future results.
10.1 Copy-Trading and Execution Risks
Your results may differ materially from the master strategy or any published result because of latency, slippage, spread changes, rejected or partially filled orders, different prices, account currency, leverage, margin requirements, multiplier settings, deposits or withdrawals, broker rules, market gaps, outages, and other technical or market conditions. Leveraged trading can cause rapid losses, margin calls, forced liquidation, and the loss of your entire deposit. A stop-loss or copy-stop setting does not guarantee execution at a particular price or limit losses to a particular amount.
10.2 Your Decisions and Responsibilities
You are responsible for:
- deciding whether to open and fund a broker account or enable copy trading;
- reviewing the broker's legal identity, regulatory status, terms, risk warnings, fees, and protections available in your country;
- selecting your deposit, multiplier, leverage, stop settings, and other configuration;
- monitoring your account, available margin, open positions, and continued suitability of copying;
- deciding when to pause or stop copying and whether to close any positions; and
- complying with the laws, tax rules, and reporting obligations applicable to you.
11. Broker Account and Separate Broker Agreement
To copy Agent Smith with real money, you must independently open and fund an account with the applicable PU Prime broker entity identified to you during the broker's onboarding process. Your broker account is held in your name and is governed by a separate agreement directly between you and that broker entity (the "Broker Agreement"). Matrix Escape Ltd. is not the broker and is not a party to the Broker Agreement.
Matrix Escape Ltd. does not accept or hold your trading deposit, does not provide your broker account, and cannot approve or process deposits or withdrawals. Subject to the Broker Agreement and applicable law, the broker is responsible for onboarding and KYC, custody or client-money arrangements, account administration, pricing, execution, leverage, margin, liquidation, platform operation, statements, deposits, and withdrawals. Questions or claims concerning those brokerage services must be addressed to the broker. Broker insolvency or default may put your funds at risk, and compensation or segregation protections vary by the broker entity and your jurisdiction.
The broker, not Matrix Escape Ltd., operates the copy-trading platform and determines its technical and contractual rules. Matrix Escape Ltd. supplies Agent Smith's strategy signals to that platform but does not accept, route, execute, settle, or clear your orders as a broker and cannot guarantee that a signal will be copied, executed, or closed at the same time, price, or size as the master strategy. Your use of the copying functionality remains subject to the Broker Agreement and the settings and controls made available by the broker.
You must verify that the broker is authorised to serve you in your country before opening or funding an account. A link or reference to a broker does not guarantee that its services are lawful, suitable, or available in your jurisdiction and does not make Matrix Escape Ltd. responsible for the broker's acts or omissions.
12. Agent Smith Fees, Referrals, and Conflicts
If you copy Agent Smith, the copy-trading arrangement currently provides for a performance fee equal to 30% of realised positive performance. The performance fee is calculated and deducted by the broker under its applicable terms and paid to the individually registered Signal Provider operating Agent Smith under the Matrix Escape brand. The fee is currently assessed weekly only for a positive result and when the platform's stated conditions are met. The broker's copy settings, fee screen, and Broker Agreement control the exact calculation, timing, currency conversion, corrections, and deductions. Review and accept those details before copying; fees reduce your return.
Some broker links on the Site are affiliate or referral links. Matrix Escape Ltd. may receive referral, volume-based, or other remuneration when you open or use an account through such a link, at no direct additional charge from us to you. This creates a financial incentive for us to refer users to that broker and to generate trading volume. You should consider this conflict when deciding whether to use the broker or copy Agent Smith. You remain free not to use our referral link and should independently compare brokers and costs.
13. Third-Party Services and Dependencies
Our Services integrate with and depend on third-party platforms including PU Prime, TradingView, and Stripe. Your use of those platforms is governed by their respective terms and policies.
We are not responsible for the availability, accuracy, functionality, or practices of any third-party services, except to the extent liability cannot lawfully be excluded. We have no control over broker or TradingView availability, pricing, execution, market data, updates, API changes, or outages. If a third-party change affects our Services, we may make reasonable efforts to adapt them but cannot guarantee uninterrupted compatibility or a specific timeline for fixes.
14. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any indicator will produce accurate, profitable, or reliable results.
15. Limitation of Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct, or any mandatory consumer right. Subject to that qualification and to the maximum extent permitted by law, Matrix Escape Ltd. and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the Services.
Subject to the same qualification, our total liability to you for any claim arising out of these Terms shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
16. Force Majeure
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, internet or infrastructure outages, third-party platform failures (including PU Prime, TradingView, and Stripe), cyberattacks, or power failures. During such events, our obligations are suspended for the duration of the force majeure event.
17. Availability and Modifications
We strive to keep the Services available at all times, but we do not guarantee uninterrupted or error-free operation. We reserve the right to modify, suspend, or discontinue any part of the Services at any time with or without notice.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised "Last updated" date. Continued use of the Services after changes constitutes acceptance of the revised Terms.
18. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to its conflict of law provisions. The competent courts of Bulgaria shall have jurisdiction, except where mandatory consumer-protection law gives you the right to bring or defend proceedings in another court or applies the mandatory law of your country of residence.
Consumers may be entitled to use an applicable alternative dispute resolution body. A list of recognised EU consumer dispute-resolution bodies is available through the European Commission's consumer redress resources.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
20. Language
These Terms are drafted in English. In the event of any translation, the English version shall prevail in case of discrepancy.
21. Disclaimer
Our Disclaimer provides important information regarding the nature of our Services, including risk disclosures and limitations. By using the Services, you acknowledge that you have read and understood our Disclaimer.
The Disclaimer is available at: matrix-escape.net/disclaimer.
22. Contact
If you have any questions about these Terms, please contact us:
Matrix Escape Ltd.
Address: ul. Konarevo 30, 2770 Bansko, Bulgaria
UIC (Unified Identification Code): 208633740
Email: admin@matrix-escape.net
